Frequently asked questions
Can't find what you need? Email [email protected] and our team will reply quickly.
What are your products intended for?
All RegeneX compounds are supplied strictly for laboratory and research use only. They are not approved for human or veterinary use, and are not drugs, foods, cosmetics, or supplements.
Are your products tested?
Yes. Every batch is verified for identity and purity by HPLC and mass spectrometry through independent third-party laboratories before release.
What purity can I expect?
Most compounds test at ≥99.5% purity by HPLC. Each batch is validated independently before it ships.
How fast do you ship?
Orders are dispatched within 24 hours and arrive in as little as 2 days. We ship FedEx 2-day from our distribution center in California.
Do you offer free shipping?
Yes. U.S. orders over $200 qualify for free FedEx 2-day shipping.
Do you offer volume discounts?
Yes. Discounts apply automatically per item: buy 2 and save 10%, buy 3 or more and save 15%.
How is my order packaged?
Compounds ship in an insulated mailer. A cold-chain option (dry ice, signature on delivery) is available at checkout for temperature-sensitive orders.
Do you accept returns?
Due to the nature of research compounds, all sales are final and we do not accept returns. Please review your order carefully before purchase. See our policies for full details.
Do I need an account?
No. You can check out as a guest. No account is required. Just enter your email and shipping details, and your order confirmation and tracking are emailed to you.
How can I contact you?
Email [email protected] or call 1-888-887-9940 (Monday–Friday, 9:00 AM – 5:00 PM EST). We typically respond within minutes during business hours.
Research use only
Compounds are sold strictly for laboratory research. Not for human or animal consumption. Read the Research Use Agreement →